About the Solid# Payment Platform

What exactly is the Solid# app?

Solid# is a payments gateway focused on giving any business the ability to pay its people in real time.

How does Solid# work?

After enrolling, the authorized business contact would get access to the secure payments gateway to fund their account, connect employees and issues real time payments.

Do I need to link my bank account in order to use it?

Yes, in order to process payments you will need to link a qualifying company bank account.  For credit customers, please contact customer service or speak with your Solid# Representative.

How long will it take to create a new account?

You can be up and processing payments as soon as your 1st deposit clears the bank. We offer 5 options: ACH, Same day ACH, Wires, or Business Checks.

Is Solid# secure?

Yes – we take security seriously. We use 256 bit SSL encryption to keep your data secure.

How do I manage my account?

Wires can be available as soon as the same day, ACH within 3-5 business days and checks are 3-5 business days.

How much money should I deposit for processing payments?

As much as you want. But typically having at least two week’s worth of expected payouts is recommended so you can continue to pay your people in real time without interruption.

How do I cancel my account?

We’re sad to see you go, but we totally understand. To cancel, simply call customer service or contact your Solid# sales rep. We’ll start the process of account closure. Typically the cancelation process takes 3-10 business days. This can take longer (up to 30 days), depending on how many payments are live in the processing pipeline. During your cancellation call, we’ll make sure that we communicate your expected timelines.

Does each employee, vendor, or payee need a physical card in order to receive real time payments?

No – each card can be loaded as soon as the card enrollment is complete.

What is a BTE Payment?

Anytime a business pays its people.

How do gifts work? Do you send a gift card?

No. With Solid# you never have to buy another gift card again – all our payments are real time and transferred to your payees as CASH.

Can I send money anytime?

Yes. Payments are available every hour of every day.

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