Frequently Asked Questions

Solid# is an AI-powered business management platform that combines Payments 3.0, intelligent automation, CRM, POS, analytics, and 50+ features to help businesses grow smarter and faster. We use artificial intelligence to optimize every aspect of your business operations.

Most businesses are up and running in under 5 minutes. Our AI-powered onboarding guides you through the process and automatically configures optimal settings for your specific business needs.

Yes! We offer a 14-day free trial on all plans. No credit card required to start. Experience the full power of Solid# risk-free.

We offer three plans: Starter ($89/month), Professional ($199/month), and Enterprise ($499/month). All plans include our AI Engine and core features. Annual billing saves 15%. Visit our pricing page for detailed feature comparisons.

Yes. All plans are month-to-month with no long-term contracts. You can cancel anytime from your dashboard. Annual plans can be cancelled with a prorated refund.

Yes! Annual billing saves you 15% compared to monthly billing. That's 2 months free when you pay annually.

Your Solid Number is a comprehensive intelligence score (0-100) that measures your business health across five key pillars: operational efficiency, customer intelligence, revenue optimization, market position, and growth potential. It updates in real-time and provides actionable insights for improvement.

Payments 3.0 is the next generation of payment processing powered by AI. Unlike traditional payment systems, Payments 3.0 learns from every transaction, optimizes routing automatically, predicts fraud, and helps you save money while improving conversion rates.

Solid# includes 50+ features: AI Engine, multiple dashboards (CRM, Finance, Analytics, E-commerce), POS system, inventory management, invoicing, promoters network, AI communications, hosting, payments processing, and much more. All integrated in one platform.

Yes. We are SOC2 Type II certified and maintain enterprise-grade security standards. Your data is encrypted at rest and in transit using AES-256 and TLS 1.3. We conduct regular security audits and penetration testing.

We maintain 99.9% uptime with redundant infrastructure across multiple data centers. Our systems are monitored 24/7 with automatic failover to ensure your business never stops.

Your data is stored in secure, SOC2-certified data centers with multiple geographic redundancy. We offer data residency options for enterprise customers with specific compliance requirements.

We integrate with Stripe, PayPal, Shopify, WooCommerce, Salesforce, HubSpot, Slack, Google Analytics, Facebook Pixel, Zapier, and many more. Our API allows custom integrations with any service.

Starter plans include email support with 24-hour response time. Professional plans get priority support. Enterprise customers receive 24/7 dedicated support with a named account manager and guaranteed response times.

Yes! Professional and Enterprise plans include full API access with comprehensive documentation. Build custom integrations, automate workflows, and extend Solid# to fit your exact needs.