Privacy Policy

1. Introduction

Solid# ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI business infrastructure platform and related services.

2. Information We Collect

Personal Information

• Name and contact information (email, phone number)
• Business information (company name, industry, address)
• Account credentials
• Payment and billing information
• Communications with our support team

Usage Information

• Log data (IP address, browser type, pages visited)
• Device information
• AI agent interactions and conversation logs
• Feature usage analytics

3. How We Use Your Information

• Provide and maintain our services
• Process transactions and send related information
• Send administrative notifications
• Respond to inquiries and provide customer support
• Improve our services and develop new features
• Train and improve our AI models (with anonymized data)
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform
• Payment processors for transaction processing
• AI model providers (OpenAI, Anthropic) for processing requests
• Law enforcement when required by law
• Business partners with your consent

5. Data Security

We implement industry-standard security measures including:

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Multi-tenant data isolation
• Regular security audits and penetration testing
• PCI DSS Level 1 compliance for payment data

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where applicable

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

8. Third-Party Services

Our platform integrates with third-party services including Google Workspace, Microsoft 365, and various AI providers. Each third-party service has its own privacy policy governing the use of your data.

9. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to legal retention requirements.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at: