Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email, password, phone number, business details
• Payment Information: Bank account details, transaction data, billing address
• Identity Verification: Government ID, tax information, business documents
• Customer Data: Information about your customers when you process payments
• Communications: Support tickets, emails, chat messages

Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, device type, operating system
• Cookies: We use cookies to maintain sessions and improve your experience
• Transaction Data: Payment amounts, timestamps, success/failure rates

2. How We Use Your Information

We use your information to:

• Provide and improve our payment processing services
• Verify your identity and prevent fraud
• Process transactions and send you receipts
• Communicate with you about your account and our services
• Provide customer support and respond to inquiries
• Comply with legal obligations and enforce our Terms
• Analyze usage patterns and improve our platform
• Send marketing communications (with your consent)

3. Information Sharing

We share your information with:

• Payment Networks: Card networks (Visa, Mastercard) and banks to process transactions
• Service Providers: Cloud hosting, analytics, customer support tools
• Legal Requirements: Law enforcement, regulators, or courts when required by law
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: Any other third parties you explicitly authorize

We never sell your personal information to third parties.

4. Data Security

We implement industry-leading security measures:

• TLS/SSL encryption for all data transmission
• AES-256 encryption for data at rest
• PCI DSS Level 1 compliance for payment processing
• Regular security audits and penetration testing
• Multi-factor authentication for account access
• Employee access controls and background checks
• Automated threat detection and monitoring

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Transaction data is retained for 7 years to comply with financial regulations. You can request deletion of your data, subject to legal retention requirements.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Object: Object to certain processing activities

To exercise these rights, contact us at privacy@solidnumber.com.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage. You can control cookies through your browser settings, but some features may not work properly if you disable them.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt-out of sales (we don't sell data). Contact us to exercise these rights.

11. GDPR Compliance

For users in the European Economic Area, we comply with GDPR requirements. We process data lawfully based on consent, contract performance, legal obligations, or legitimate interests. You have rights under GDPR including data portability and the right to lodge complaints with supervisory authorities.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes indicates acceptance of the updated policy.

13. Contact Us

For privacy-related questions or to exercise your rights, contact:
Email: privacy@solidnumber.com
Data Protection Officer: dpo@solidnumber.com